Interval International is the second largest timeshare exchange company in the world. They were purchased by Marriott Vacations in August 2018. Interval operates in two primary segments, Exchange and Rental, and Vacation Ownership with the acquisition of the Hyatt Vacation Ownership business in 2014. Exchange and Rental offers access to vacation accommodations and other travel-related transactions and services to leisure travelers. Vacation Ownership engages in the management of vacation resorts, sales, marketing and the financing of vacation ownership interests.
Interval’s challenge was their new product introduction was slower than their competitors. They had low client satisfaction that had a negative revenue impact. After analysis, they were being limited by their existing AS/400 technology platform. The solution was to migrate the existing AS/400 membership and exchange platform to Java using SOA (Service Oriented Architecture), which resulted in increased CSR (Customer Service Representative) productivity, increased flexibility for future product introductions, increased acquisition of new members and finally, improved member retention rates.