PayPal, established in December, 1998, is a technology platform and digital payments company that enables digital and mobile payments on behalf of consumers and merchants. Available in more than 200 countries/regions supporting 25 currencies, some of the significant challenges faced by PayPal’s Global Content & Technology group were:
PayPal was looking for a comprehensive solution that would:
Symbio’s goal was to enable PayPal products to work in any culture, in any language, and with any currency, enabling market-specific user experience with business-rules customization, Internationalization (I18N), and Localization (L10N) for countries, languages, and cultures everywhere PayPal does business.
Symbio has been providing Localization, Internationalization Quality Assurance, Automation testing and Dashboard development services for PayPal since 2008. A Global Service Management team in Beijing, China and San Jose, CA supports PayPal’s Global Content & Technology group – in testing major releases, and country-specific features.
And today, the decade-old PayPal-Symbio partnership is able to:
“Working with Symbio is not just a matter of a traditional outsourcing model. We are talking about the bottom line of the company, and the long-term partnership to extend the business and scalability in the next 3 to 5 years. No one would believe that we could have more than 22 languages covered in China, but Symbio helped us accomplish it with quality and professionalism across China. Thanks for the partnership and great work.”
Localization Manager, PayPal
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