Support is sometimes a thankless task – answering question after question, dealing with issues day after day, keeping your customers happy, addressing all of their concerns with rapidity and accuracy, can sometimes be a challenge. Symbio can provide the support operations infrastructure, the people, systems and tools, to give your customers a superlative experience. Every time.
We’ve run one of the biggest developer ecosystems in the world, so when we tell you that we know what we are doing here, we aren’t joking. We handle everything from setting up the program, to manning the message forums, to dealing with bug reports, to providing SDKs and support for developers. We can become, in whole or in part, your support team.
HOW WE DO IT
First we start with your requirements, what are you trying to do – who are you currently supporting and what are you supporting. If you are a startup and don’t know yet – that’s fine – we can work with you to come up with a plan of action so that when your product does get out the door, we can be there to support you. We’ll then map out a communications strategy and select a toolset which will match the needs of your current and prospective customers. We’ll then roll it out, test it, and deal with the requests are they come in.
Free yourself and your staff up from all of those customer service tasks which can possibly suck up a lot of your time. But don’t worry, any concerns about your product will be funneled up to you, automatically optimized and prioritized so that your developers can get the jump on fixing them. We’ll deal with your customers directly and pro.