VisionWFM™ is developed for the Accurate Forecast and shift schedule of the call centers’ human resource management, to ensure high service levels, and to record employee performance. It strictly controls the implementation of the plan and accurately reflects employee performance; optimizes full management program and supports employee engagement on a professional level.

The system combines VXI’s years of experience in HR manpower planning and scheduling system development for the call centers. The design aims to be precise, flexible, fast, convenient to operate, and to allow for a comprehensive control of onsite operations, and guided decision-making, making it possible to achieve Digital human resources arrangements and supervision of enterprises.