TotalQA – How to deliver applications on schedule with excellent quality
All of us have experienced annoying technical problems when using a service or device: ticket purchasing systems collapse in the middle of a transaction, traffic control systems execute incorrect actions, and online payment services fail, thereby disallowing us to pay for our purchases. The idea of a malfunctioning power plant system – well, we don’t even want to think about that one!
Equally, we have encountered systems that are difficult to use. Consumers and end users expect to see easy-to-use banking and online reservation systems, TV sets and other common devices and services that we use on a daily basis. So, what are the reasons behind malfunctioning devices and poor user experiences, and what can system developers do to prevent them from happening?
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