Infrastructure Operations

Journey to the Cloud in 5 steps: Part 1 – Primary IT Challenges

In this blog, I will be writing about the challenges in maintaining and managing the infrastructure operations of small to medium size organizations based on my 20+ years of experience across applications and infrastructure management, and my experience in handling large Infrastructure Transformation Programs, Client Management, Business Development, Pre-Sales support and Solutioning.

This will be a three part mini-series blog. The first blog will be on Primary Challenges faced by IT organizations, the second will be on benefits of IaaS and the last blog will be on our approach to cloud in 5 easy steps.

Based on my years of experience with clients, here are the primary challenges faced by the IT organizations –

1. Capital investment or CAPEX is a constraint – Required capital investment to refresh and maintain legacy critical hardware to support existing applications as well as infrastructure framework.

2. Information Security – Hackers continue to attack, and our ability to withstand those attacks is decreasing, which is a continued challenge for us to protect our data as well as our customer’s data. Security tools don’t support legacy hardware and OS which increases the risk of computer viruses affecting our systems.

3. Backup – Insufficient back-up technology due to lack of capacity and using older technologies, puts us at risk for data loss, file corruption and loss in productivity.

4. Ageing Hardware – Ability to procure new hardware to support growth in our application landscape and also to refresh ageing hardware. Refreshing hardware is a time consuming effort and it takes lot of planning and execution with less to minimal impact to our business operations.

5. Increasing Business Demands – Increasing need for IT hardware to support growth in applications, require premium Data Center space, skilled resources and continued energy, air-handling and back-up generators to support our data centers.

6. Disaster Recovery – In small to medium size organizations, there are no secondary Data Centers and they depend on the backups. In the event of a server crash or natural calamity, the business is significantly impacted.

7. IT Operations – Multiple unplanned downtime and system outages will impact the business users and their support functions. This is primarily caused due to ageing hardware and end of life / end of support operating systems.

Next week in continuation of this series, we will talk about how hosting our infrastructure in a cloud environment can help reduce capital investment in ageing equipment also help enable back-up to the cloud technology and system, reduce lengthy lead times for hardware acquisition and many more benefits. So stay tuned and visit our blog next week for more details.

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