MIS Analyst

Job Description:

The Management Information Systems (MIS) Analyst duties include research and development of Key Performance Indicators (KPIs) projects on Enterprise System features. Implement the solution to enable US products and services export globally. Produce time sensitive information portal and provide actionable data that will assist Enterprise Managers in planning and managing the technology resources. Implement and analyze daily, weekly, monthly, and quarterly reports that enable data driven business decisions.

Duties and Responsibilities:

• Research and implementation the Key Performance Indicator Portal. Create and design web based reports and analyze the results for the management team and business unit
• Research and analyze actionable data to the General Manager to enable proactive business decisions and/or react quickly to the changing business environment
• Identify process improvements to streamline date collection and report generation
• Provide data driven analysis of business processes to improvements in the customer focus, efficiency, accuracy, and effectiveness of these processes
• Implement and analysis data to create daily, weekly, monthly, and quarterly reports
• Communicate and present analytical findings to the management team

• Create and implement solution to enable US produced applications and services to export and sale beyond the domestic market
• Establish an Integrated Operation Platform between clients and Symbio to resolve complex software issues on changing the code base to fit the international customer requirements
• Analyze and provide solution to the customers on software product specification for international market

• Manage and analyze business information and promotes customer satisfaction and achieves cycle time reduction through team-based productivity metrics
• Participates and facilitates cross-functional team meeting and training to solve recurring internal customer issues
• Ensure the client receives the assistance needed to implement the recommendations and solutions

Qualifications:

• Bachelors Degree in Information Management, Computer Science, or equivalent degree

• Minimum 8 years work experience in localization/i18n projects and performance analysis or similar functions
• Experience of implementing web-based portal of the business report, analyze and generating international customer based information is a must
• Working knowledge implementation the software to fit the international customer needs, experience of implementing computer applications and services to the international market is desired
• Complete understanding of localization process, tools and dependencies is required

• Software Development Life Cycle data analysis and business report generation knowledge is required
• Able to effectively communicate technical knowledge and project issues and resolutions to clients and internal core team members
• Foreign language skills/knowledge and Strong Mandarin Chinese language skills a plus

• Ability to adapt to and learn different development platforms, languages and global environments
• Ability to lead, motivate, and direct a workgroup (local and remote)
• Strong troubleshooting, analytical, and creative problem solving skills
• Good interpersonal skills necessary to work effectively with a variety of individuals and departments
• Good organizational skills that support multiple lines of business in a time sensitive global environment
• Strong ability to work with both remote teams such as Symbio China and Finland operations
• Strong attention to detail in supporting management reporting with clear and concise data analysis and presentation
• Ability to work on own initiative and as part of a team

To Apply For This Job:

Email: hr_9@symbio.com